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Privacy policies



The policy sets out the confidentiality practices recommended by ORBITOUR LTÉE, doing business under the names of “Omnitour”, “Omnitour, educational travel service” and “Educational travel service” (hereinafter: “OMNITOUR”), is an educational school trip organizer specializing in trips for college and high school students. OMNITOUR holds an operating permit from Quebec.

By accessing and using this website, you (and your parent / legal guardian if you have not reached the age of majority in the jurisdiction where you live) agree to and authorize the collection, use and disclosure of your personal information, as set out in this Policy.

If you have any questions regarding this Policy, please do not hesitate to contact us as set out in thesection Contacting Us below. From time to time, we may make updates to this Privacy Policy; therefore, please consult it periodically to take note of any changes. By continuing to access or use this website after any such changes have been made, you signify your acceptance (and that of your parent / legal guardian on your behalf, if you have not reached the age of majority in the jurisdiction where you live) of such updated Privacy Policy.

This Privacy Policy applies to the websites located at www.omnitour.ca as well as to each of our other sites linked to this Privacy Policy (hereinafter collectively: the “website”).

How We Collect Information

The information we collect falls into two categories: personal and anonymous. We define “personal information” as information about an identifiable individual. Personal information may include the following: name, age, contact information, payment information, school affiliation, and travel itinerary and preferences. In turn, “anonymous information” is information that does not identify you, such as technical information about your computer or anonymous statistics about groups of users.

Through our website, we collect both personal and anonymous information. For example, we may ask you to enter such information in forms posted through our website. If you request more information about one of our trips, we will ask you, for example, to provide your name, email address, telephone number, the name of your school, and other details. In addition, we automatically collect anonymous information while you use the website - in this regard, see the section below titled “Cookies and Analytical Data”.

How We Use and Disclose Your Information

If we receive personal information from you, we will only use it for the purposes described where it is collected or as otherwise specified in this Privacy Policy. In particular, we may use your personal information to:

  • respond to your questions or comments - for example, if you request details about a trip, we will use your contact details to send you such information;
  • administer our promotions and website;
  • Fulfill your purchase, subscription or order;
  • provide other products or services, or improve our current products and services; and / or
  • Perform any other function that has been communicated to you and to which you have given your consent.


We are committed to never disclosing your information to third parties, except:

  • if you give us your express permission to do so;
  • to one of your parents or guardian, if you are a minor;
  • to your tour operator, if you are part of a group trip;
  • if this is necessary for our suppliers or agents to perform services on our behalf;
  • if this is necessary to provide you with the products or services you have requested, or to contact you;
  • if it is, subject to applicable contractual or legal restrictions, disclosed to entities that provide marketing services on our behalf or to other entities with which we have joint marketing agreements;
  • in connection with the sale, merger or acquisition of our business;
  • if this is necessary in order to process payments from you;
  • if it is necessary to investigate a potential case of fraud or security breach;
  • for any other purpose for which you have given your consent; or
  • in any other circumstance required or permitted by law.

We reserve the right to disclose any personal information, as necessary, if such information is required by a law enforcement agency or if we are required to do so under any law, regulation, or '' an order of a court or public sector entity. We may also disclose your personal information to third parties if we have reason to believe that such disclosure is necessary to: (i) conduct an investigation into a possible violation of the law; (ii) collaborate in a legal investigation; (iii) identify or contact any person who may have violated the terms of use of this website or take legal action against such person; or (iv) protect our rights, privacy, security or property. In addition, we may pass your anonymous information to third parties for marketing or other business purposes. For example, we may provide your anonymous information to advertisers or business partners regarding the size and demographic makeup of our user base.

Contests, Sweepstakes and Other Promotions

From time to time, we may host contests, sweepstakes or other promotions on our website. To participate, you may be asked to provide personal information, which we may then use to administer these promotions. With your consent, we may also use the information you provide to market our products and services to you. Always with your consent, we may also communicate this information to our partners, who may use it to contact you about various contests, sweepstakes or other promotions, or their products and services.

Marketing Communications

With your permission, we may contact you from time to time to provide you with information about offers regarding our products and services, brochures, new products and events to watch. You may request to receive these communications when you register to use this website, when you make a transaction through the site, or whenever we give you the opportunity to opt-in. You can opt out of receiving such marketing communications at any time by visiting www.omnitour.ca or by following the unsubscribed instructions in our marketing emails. You give us a reasonable period of time to process your unsubscribe request.


We appreciate any comments, questions and comments that you can submit to us by email. In this regard, see the “Contact Us” section below. If you communicate with us by email, we will keep a copy of your message until we can act on your request, and we may save it in our records for a certain period of time or delete it as soon as it is not will be no longer required.

Cookies and Analytical Data

Our website uses "cookies" - small files that allow the site to identify your computer or mobile device for future visits. You can configure your web browser to refuse cookies, but some features of our website that use cookies may not be accessible.

We use cookies to keep abreast of the pages you visit on our website, and to store information about you or your preferences between each of your visits to our site.

We also collect anonymous information about your computer or mobile device when you visit our website, such as IP address, operating system or browser type. If you follow a link to our website or use a search engine to access it, we may collect the address of the page or search that led you to our site. This information will then allow us to better manage and improve our website, and to understand how our visitors get to our website. [For example, if we determine that you are using a mobile device, we may route you to the mobile version of our website.]

We also use your IP address to determine the general physical location of your computer or mobile device, as well as the name of your Internet service provider.

Certain pages of our website contain cookies, "web beacons" (also called malicious logins) or tracking tools. These cookies, web beacons or tracking tools allow us to obtain information such as the IP address of the computer that downloaded the page where a particular cookie or pixel is located, the URL of the page where a particular cookie is located or tracking pixel, the time at which this page was viewed, and the type of browser that allowed it to be viewed. We may use this information to create the material presented on our website, or to integrate it into promotional material that you have agreed to receive, more relevant to you based on your interests, as determined by parts of our website that you visit. To no longer allow such use, you can configure your web browser to refuse the cookies described above, but some features of our website that use cookies may not be accessible.

Third Party Advertisers

Various third party advertising companies advertise on our website. Therefore, when you visit our website, these agencies may obtain anonymous information such as the IP address of your computer or mobile device, the location of the page where the ad appears, the time at which the page containing the advertisement was consulted, the type of browser used to view this page, as well as any information contained in the cookies placed by such third-party agencies. Our advertisers use this information to display advertisements about products and services that may be of interest to you, on our website and on other sites. 

Links to Other Websites

For your convenience, we may provide links to other websites and web pages over which we have no control. We are not responsible for the privacy practices of any site or web page beyond our control, and we do not endorse any such sites or web pages, or the services or products described or offered on such sites or pages, nor any content displayed on such sites or pages. Other websites may collect and process the information collected differently; therefore, we encourage you to carefully read and understand the privacy policy of each site you visit.

Third Party Social Media Platforms

The Website integrates content from social media platforms as well as links to such platforms. We also maintain a presence on social media platforms. It is important to understand that these platforms are operated by third parties and that your use of such platforms remains subject to the terms of use and privacy policies established by their operators. Information that you post on these platforms may, depending on your security settings, be publicly visible. We strongly recommend that you carefully consider what you post there. If you don't want your personal information to be publicly visible, avoid sharing it on these platforms.

Social functions of this website

Certain pages of the website contain social functions which allow you to post photos or messages publicly. The information you post there can then be collected and used by people you don't know. We may also make use of the information you post on these social areas of our website for promotional purposes and, by posting material on such social features, you (and your parent / legal guardian on your behalf, if you do not (have not reached the age of majority in the jurisdiction where you live) grant OMNITOUR worldwide, perpetual, irrevocable, assignable, subcontractable, royalty-free, non-exclusive and unlimited permission to copy, reproduce, adapt, transmit, edit, modify, or use in any other way, publicly display, distribute, translate any content whatsoever, and create compilations and derivative works of such material (in any form or in any media whatsoever), and you waive all rights, including moral rights, with respect to such content, whatsoever, in favor of OMNITOUR. We strongly recommend that you carefully evaluate what you post in such social areas.

Online Travel Center / Client Portal

We may provide a client portal for travelers and tour operators. If you are on a group trip, you [or your parent or guardian if you are a minor] acknowledge and agree that your trip organizers may access your contact details and account status. You can also access your personal profile. Trip sponsors and other group travelers can view and post photos and blog posts. Information that you post on our portal may be visible to other members of your travel party. We strongly recommend that you carefully consider what you post there.


We are firmly committed to protecting the privacy of all visitors to our website, especially children. Our website is not intended for children, and we do not knowingly collect information from children under the age of 13 without the consent of a parent or guardian.


We have taken reasonable measures and have implemented appropriate physical, organizational and technological security parameters to protect your personal information, in particular to protect the confidentiality and security of your financial information. You acknowledge, however, that the security and confidentiality of data transmission over the Internet can never be guaranteed 100%, despite our best efforts. We cannot guarantee that such information will not be intercepted by third parties. We retain the personal information we collect only for a period of time reasonably necessary to fulfill the purposes for which it was collected, or to meet any legal requirements. We follow conservation standards that meet these requirements. And we destroy any personal information as soon as it is no longer needed for the purposes for which it was collected.

Personal information is only accessible by individuals within our organization, or by our third party suppliers, who require it for the purposes described above.

International transfers

 It should be clarified that your personal information may be transferred, stored or processed in the United States and Canada and where may be established at some of our third party providers. Data protection and other laws in the United States may not be as comprehensive as those in force in your country. Accordingly, such personal information may be subject to access requests in the United States from governments, courts or law enforcement agencies, depending on the laws in force in such country. However, we take all reasonable steps to protect your privacy. By using this website or our services, or purchasing our products, you understand that your information may be transferred to our facilities and to third parties with whom we share it, as specified in this Privacy Policy.

Access and rectification

You have the right to request access to your personal information and to request that a correction be made if you deem it necessary. If you have provided us with personal information and wish to have access to it, or if you would like it to be removed or corrected, you can contact us at the contact details specified below.

We will do everything reasonably possible to meet your request; however, in some cases we may not be able to provide you with access to certain personal information if, for example, it includes the personal information of other individuals, or for any legal reason. In such event, we will provide you with a reasonable cause as to why we are unable to provide you with access to your personal information.

Changes to this Privacy Policy

We may at any time, and from time to time, change this Privacy Policy. Any changes so made will be posted on our website, published in our brochure and / or communicated on request. The most recent version of this Privacy Policy is confirmed by the date at the bottom of this Privacy Policy. This Privacy Policy does not grant or purport to grant any contractual or other legal rights with respect to or on behalf of any party. 

Contact Us

If you have any questions regarding this Privacy Policy, or if you would like to know more about the measures we take to protect your privacy, contact us at the following address:


105, côte de la Montagne, bureau 601

Québec, Québec, G1K 4E4

Privacy policy: last updated on August 2020