The policy sets out the confidentiality practices recommended by ORBITOUR LTÉE, doing business under the names of “Omnitour”, “Omnitour, educational travel service” and “Educational travel service” (hereinafter: “OMNITOUR”), is an educational school trip organizer specializing in trips for college and high school students. OMNITOUR holds an operating permit from Quebec.
By accessing and using this website, you (and your parent / legal guardian if you have not reached the age of majority in the jurisdiction where you live) agree to and authorize the collection, use and disclosure of your personal information, as set out in this Policy.
How We Collect Information
The information we collect falls into two categories: personal and anonymous. We define “personal information” as information about an identifiable individual. Personal information may include the following: name, age, contact information, payment information, school affiliation, and travel itinerary and preferences. In turn, “anonymous information” is information that does not identify you, such as technical information about your computer or anonymous statistics about groups of users.
Through our website, we collect both personal and anonymous information. For example, we may ask you to enter such information in forms posted through our website. If you request more information about one of our trips, we will ask you, for example, to provide your name, email address, telephone number, the name of your school, and other details. In addition, we automatically collect anonymous information while you use the website - in this regard, see the section below titled “Cookies and Analytical Data”.
How We Use and Disclose Your Information
We are committed to never disclosing your information to third parties, except:
Contests, Sweepstakes and Other Promotions
From time to time, we may host contests, sweepstakes or other promotions on our website. To participate, you may be asked to provide personal information, which we may then use to administer these promotions. With your consent, we may also use the information you provide to market our products and services to you. Always with your consent, we may also communicate this information to our partners, who may use it to contact you about various contests, sweepstakes or other promotions, or their products and services.
With your permission, we may contact you from time to time to provide you with information about offers regarding our products and services, brochures, new products and events to watch. You may request to receive these communications when you register to use this website, when you make a transaction through the site, or whenever we give you the opportunity to opt-in. You can opt out of receiving such marketing communications at any time by visiting www.omnitour.ca or by following the unsubscribed instructions in our marketing emails. You give us a reasonable period of time to process your unsubscribe request.
We appreciate any comments, questions and comments that you can submit to us by email. In this regard, see the “Contact Us” section below. If you communicate with us by email, we will keep a copy of your message until we can act on your request, and we may save it in our records for a certain period of time or delete it as soon as it is not will be no longer required.
Cookies and Analytical Data
We also collect anonymous information about your computer or mobile device when you visit our website, such as IP address, operating system or browser type. If you follow a link to our website or use a search engine to access it, we may collect the address of the page or search that led you to our site. This information will then allow us to better manage and improve our website, and to understand how our visitors get to our website. [For example, if we determine that you are using a mobile device, we may route you to the mobile version of our website.]
We also use your IP address to determine the general physical location of your computer or mobile device, as well as the name of your Internet service provider.
Third Party Advertisers
Various third party advertising companies advertise on our website. Therefore, when you visit our website, these agencies may obtain anonymous information such as the IP address of your computer or mobile device, the location of the page where the ad appears, the time at which the page containing the advertisement was consulted, the type of browser used to view this page, as well as any information contained in the cookies placed by such third-party agencies. Our advertisers use this information to display advertisements about products and services that may be of interest to you, on our website and on other sites.
Links to Other Websites
Third Party Social Media Platforms
Social functions of this website
Certain pages of the website contain social functions which allow you to post photos or messages publicly. The information you post there can then be collected and used by people you don't know. We may also make use of the information you post on these social areas of our website for promotional purposes and, by posting material on such social features, you (and your parent / legal guardian on your behalf, if you do not (have not reached the age of majority in the jurisdiction where you live) grant OMNITOUR worldwide, perpetual, irrevocable, assignable, subcontractable, royalty-free, non-exclusive and unlimited permission to copy, reproduce, adapt, transmit, edit, modify, or use in any other way, publicly display, distribute, translate any content whatsoever, and create compilations and derivative works of such material (in any form or in any media whatsoever), and you waive all rights, including moral rights, with respect to such content, whatsoever, in favor of OMNITOUR. We strongly recommend that you carefully evaluate what you post in such social areas.
Online Travel Center / Client Portal
We may provide a client portal for travelers and tour operators. If you are on a group trip, you [or your parent or guardian if you are a minor] acknowledge and agree that your trip organizers may access your contact details and account status. You can also access your personal profile. Trip sponsors and other group travelers can view and post photos and blog posts. Information that you post on our portal may be visible to other members of your travel party. We strongly recommend that you carefully consider what you post there.
We are firmly committed to protecting the privacy of all visitors to our website, especially children. Our website is not intended for children, and we do not knowingly collect information from children under the age of 13 without the consent of a parent or guardian.
We have taken reasonable measures and have implemented appropriate physical, organizational and technological security parameters to protect your personal information, in particular to protect the confidentiality and security of your financial information. You acknowledge, however, that the security and confidentiality of data transmission over the Internet can never be guaranteed 100%, despite our best efforts. We cannot guarantee that such information will not be intercepted by third parties. We retain the personal information we collect only for a period of time reasonably necessary to fulfill the purposes for which it was collected, or to meet any legal requirements. We follow conservation standards that meet these requirements. And we destroy any personal information as soon as it is no longer needed for the purposes for which it was collected.
Personal information is only accessible by individuals within our organization, or by our third party suppliers, who require it for the purposes described above.
Access and rectification
You have the right to request access to your personal information and to request that a correction be made if you deem it necessary. If you have provided us with personal information and wish to have access to it, or if you would like it to be removed or corrected, you can contact us at the contact details specified below.
We will do everything reasonably possible to meet your request; however, in some cases we may not be able to provide you with access to certain personal information if, for example, it includes the personal information of other individuals, or for any legal reason. In such event, we will provide you with a reasonable cause as to why we are unable to provide you with access to your personal information.
105, côte de la Montagne, bureau 601
Québec, Québec, G1K 4E4